ONLINE REGISTRATION FORMS

All new students please fill out these online forms.

A $30 registration fee is paid one time

($20 for additional family member max $50 total per family).

This is a one time fee as long as student/s stays enrolled and active. 

 

CLICK HERE FOR OUR POLICIES AND PROCEDURES WAIVER

CLICK HERE FOR OUR CREDIT CARD AUTH WAIVER

CAL HEIGHTS MUSIC POLICIES AND PROCEDURES

 

TUITION

1a. All payments are to be processed via credit card by the 1st of each month and no less than 48 hours before your lesson. This will be a recurring bill pay. You will be charged for the number of lessons scheduled that month. Some months will have 4 lessons and some will have 5 lessons depending on the month. We will prorate payment only on months that Cal Heights Music is closed on your scheduled lesson day. Our calendar of scheduled holiday closures is below. You must have a valid credit card saved on file with Cal Heights Music at all times. If paying by physical check or cash, payment must be provided to Cal Heights Music at the last lesson of your current month of lessons, you still must keep a valid credit card on file. If you do not bring cash or check to the last lesson your credit card on file will be charged for your next month of lessons. You may adjust or change your card on file at anytime but a valid replacement card must be put on file. If credit card payment does not go through you will be notified and given time to update payment method. If payment is not received 48 hours before your scheduled lesson your lesson will be subject to cancellation and lesson time given away. Tuition is never prorated for missed lessons. Tuition does not include any retail teaching materials such as books or instruments. [initial]

 

1b. New Students Only: For new students payment must be received within 48 hours before your first “one off” lesson to hold your lesson space. After your “one off” lesson, payment automatically goes to our policy mentioned above in section 1a. If starting lessons mid month as a new student we will prorate the first month of lessons only.  [initial]

 

1c. Homeschool Charter Only: For students using Homeschool Charter funds for lessons and classes, all certificates and service orders must be received by Cal Heights Music prior to start date of lessons/classes. If student wishes to start prior than a credit card must be put on file and a temporary hold for funds placed until order is received.  [initial]

 

CANCELLATIONS AND MAKEUPS

 

2a. Students must put into writing via email to info@calheightsmusic.com any planned missed lessons (ie. vacations, scheduling issues, upcoming planned missed lessons etc). No verbal cancellations told to any teacher or staff will be honored. [initial]

 

2b. Cancellations for same day (sickness etc) must be made by 9am of the morning of the planned lesson via email (info@calheightsmusic.com) and/or phone (562.528.3118). If lesson is scheduled before noon, cancellation must be received by 8pm the night before the lesson. Any no shows or lessons cancelled after the cancellation times will be forfeited. [initial]

 

2c. Extended absences, if you are going to be gone more than 1 week and missing more than 1 lesson, you must still pay your full month tuition to avoid losing your weekly lesson time and teacher. The school can not “hold” a space for an unpaid student. You will be given time to make-up the “missed” lessons upon your return. [initial]

 

2d. For any lessons missed by a teacher, Cal Heights Music will attempt to provide a substitute teacher. If a substitute teacher is unavailable, a private makeup lesson at a different day and time will be scheduled promptly. [initial]

 

2e. Makeup Lessons- When a lesson is cancelled and meets the above criteria, Cal Heights Music will first attempt to reschedule the lesson for another day and time with your instructor. If the same instructor is unavailable we will provide a substitute. These makeups will take place within 30 days from the cancelled lesson. Any makeup lessons not scheduled within 30 days from the cancelled lessons will be forfeited. Your payment due date will not be pushed back an additional week, make ups must be made within 30 days of missed lesson. [initial]

 

2f. Group Lessons- the same cancellation policy above applies to all group classes. Group lessons are by the month. One excused absence may be made-up in a group make-up class. Students may choose a scheduled make-up class time to attend. Make-up class date/s will be announced. If student can not attend one of the scheduled group makeup lessons made available the student’s missed lesson will be forfeited. Students can only makeup a total of 1 missed group lesson every three months. [initial]

 

DISCONTINUING LESSONS

 

3. To discontinue lessons you must send an email to info@calheightsmusic.com with your intent to stop lessons. This must be received 30 days before the last lesson. We do not prorate tuition for the last month’s lessons. Students will be responsible for their last month of paid tuition whether or not they attend lessons. [initial]

 

SUMMER

 

4. Cal Heights Music operates year round and does not close for the summer. We are happy to offer makeups for our students please see our make up policy. If you are taking a month off for vacation and want to resume the following month, your payment is still due at your regular monthly renewal time in order to reserve your lesson space when you return. The lessons for the month you miss can be made up after vacation. There is no way to “hold” a lesson time if you discontinue lessons over the summer and an additional registration fee will be charged upon re-enrollment. [initial]

 

REGISTRATION FEE

 

5. All new and/or inactive students are required to pay a one-time registration fee. This fee is paid once and is $30 for 1 student and $50 for families (2+).  [initial]

 

CARE OF STUDENTS

 

6a. Cal Heights Music is not responsible for providing before or after care for students. Parents with children under the age of eight must remain in the school lobby during the classes/lessons. Students are not to be left at the school for excessive time periods before or after their lessons. Siblings not in a lesson must be watched and closely supervised. [initial]

 

6b. Families may wait in their child’s lesson classroom or in the lobby area inside the front of Cal Heights Music only. No other room may be used. No students, siblings or family members are permitted in any classroom without a teacher or staff member present. Please enjoy your snacks and food outside or in your car. Beverages only are welcome inside the school. [initial]

OPEN DOOR POLICY

 

7. Parents are ALWAYS allowed to sit in on lessons. All our classrooms have windows in the doors as well for easy viewing. [initial]

INJURIES

 

8. Parents, legal guardians or minors, students and adult students waive the right to any legal action for injury sustained on school property resulting from normal lesson activity or any other activity conducted by the students or their siblings or friends before, during, or after lesson time, including hearing loss or hearing damage. We require hearing protection for students in the drum room. Please practice responsible hearing protection at all time. We have ear plugs for sale ($2 a pair) at the front desk. Cal Heights Music is not responsible for any damage done to vehicles in our parking lot or items stolen from vehicles. [initial]

 

PICK- UP

 

9. Children must wait for their parents to pick them up inside the school. Please do not ask them to meet you elsewhere. Cal Heights Music assumes no responsibility for children who leave unaccompanied. [initial]

 

PHOTOS/VIDEO

 

10. By partaking in activities at Cal Heights Music, we may from time to time take photos or video to be used for social media or marketing. We will never disclose a students name or personal information. There is no compensation for these images or videos. [initial]

 

HOLIDAYS AND CLOSURES

 

11. Cal Heights Music will be closed the following holidays and breaks, any lessons scheduled during these times will not be billed and your months tuition will be prorated that month. 

  • Memorial Day


  • Independence Day

  • Labor Day

  • Thanksgiving Break

  • Winter Break

 

RECITALS

 

12. Cal Heights Music offers multiple opportunities each year for student’s to perform at a recital. We will hold a recital at the end of Fall, Winter and Spring semesters. There will be no formal recital during Summer semester.

 

NOTICE OF NONDISCRIMINATORY POLICY

 

13. Notice of Nondiscriminatory Policy as to Students: CAL HEIGHTS MUSIC does not discriminate students of any race, color, gender, orientation, national and ethnic origin to the rights, privileges and activities made available to students.

DATE

               

© 2018 Cal Heights Music

1240 E. Wardlow Rd. Long Beach, CA 90807 
Phone: (562) 528-3118   Email: info@calheightsmusic.com